Privacy Policy

Last Updated: June 2026

Introduction

Rhiw Wood Treehouses ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you:

Visit our website
Make an enquiry
Make a booking
Purchase a gift card
Subscribe to our newsletter
Contact us by telephone, email or social media

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Rhiw Wood Treehouses may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

Who We Are

Rhiw Wood Treehouses is a luxury treehouse accommodation business located in Mid Wales. Rhiw Wood Treehouses is the data controller for the personal information collected through this website and in connection with bookings, enquiries and guest communications.

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact:

Rhiw Wood Treehouses
Hundred House
Llandrindod Wells
Powys
LD1 5RY

Email: rhiwwoodtreehouses@gmail.com Telephone: Emma 07741068402

Information We Collect

Information You Provide

We may collect the following information:

Name
Postal address
Email address
Telephone number
Booking details
Gift card recipient details
Information contained in correspondence with us
Information relating to your stay
Marketing preferences

Information We Collect Automatically

When you visit our website, we may automatically collect information including:

IP address
Browser type and version
Device information
Website usage data
Pages visited
Time spent on the website
Referral source

This information helps us improve our website, services and guest experience.

How We Use Your Information

We use personal information to:

Manage bookings and reservations
Communicate with guests before, during and after their stay
Process payments and refunds
Deliver gift cards
Respond to enquiries
Improve our website and customer experience
Comply with legal and regulatory obligations
Send marketing communications where you have consented or where permitted by law

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases.

Contract

Where processing is necessary to fulfil a booking, provide accommodation, process payments or respond to booking-related enquiries.

Legitimate Interests

To manage and improve our business, provide customer support, maintain website security, prevent fraud and improve our services.

Consent

Where you have opted in to receive newsletters, special offers or other marketing communications.

You may withdraw your consent at any time.

Legal Obligation

Where we are required to retain information for tax, accounting, insurance or regulatory purposes.

Guest Communications

We may contact guests before, during and after their stay regarding:

Booking confirmations
Arrival information
Directions and access details
Information about the Treehouses and local area
Guest services and experiences
Maintenance or operational updates
Feedback and review requests following a stay

These communications form part of the service we provide and are necessary for managing your booking and stay.

Marketing Communications

If you choose to subscribe to our newsletter, request marketing information, or opt in during the booking process, we may send you updates about:

Special offers and promotions
Seasonal availability
New experiences and services
Local events and recommendations

We use Mailchimp to manage our email marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We will only send marketing communications where we have your consent or where permitted under applicable privacy and electronic communications laws.

Sharing Your Information

We may share personal information with trusted third-party providers where necessary to operate our business and provide our services.

Booking and Reservation Providers

Bookalet
Coolstays
Canopy & Stars
Booking.com
Airbnb
Visit Wales
Find Me a Bed

Where you make an enquiry or booking through one of these platforms, your information may also be processed in accordance with their own privacy policies.

Website Hosting and Management

Marketing Providers

Mailchimp
Meta Business Suite

Analytics and Advertising Providers

Google Analytics
Meta Pixel

These technologies help us understand website usage, measure advertising effectiveness and improve our marketing activities.

Professional and Financial Services

We may also share information with payment processors, accountants, insurers, professional advisers and regulatory authorities where necessary to provide our services or comply with legal obligations.

We do not sell personal information to third parties.

International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Typical retention periods include:

Booking and financial records: 7 years
Enquiry correspondence: up to 24 months
Marketing subscription records: until you unsubscribe
Guest communications relating to complaints or disputes: up to 6 years

Information will be securely deleted when no longer required.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyse website traffic and support our marketing activities.

We currently use technologies including:

Google Analytics
Meta Pixel
Wix website cookies

These technologies may collect information such as:

IP address
Device information
Browser type
Pages visited
Time spent on the website
Actions taken on the website

This information helps us:

Analyse website traffic and performance
Improve our website and guest experience
Measure the effectiveness of advertising campaigns
Deliver relevant advertising to potential guests

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through your browser settings and through the cookie consent tools available on our website.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information to another organisation
Withdraw consent where processing is based on consent
Not be subject to solely automated decision-making where applicable

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

Emma rhiwwoodtreehouses@gmail.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Links to Other Websites

Our website may contain links to third-party websites, including accommodation platforms, local attractions and service providers.

We are not responsible for the privacy practices or content of those external websites and encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

For any questions about this Privacy Policy or your personal information, please contact:

Rhiw Wood Treehouses
Hundred House
Llandrindod Wells
Powys
LD1 5RY

Email: rhiwwoodtreehouses@gmail.com

Telephone: Emma 07741068402